Privacy Policy

Codedge LLC, doing business as "Codedge" ("we," "us," or "our"), respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and share your information when you use our SaaS platform, Trackey ("Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please discontinue the use of our Service.

1. Information We Collect

1.1 Information You Provide to Us

• Email Address: For account creation, authentication, and communication.
• Username: To uniquely identify your account and display on your profile.
• Avatar URL: To personalize your profile.

1.2 Information We Collect Automatically

• IP Address: For security, troubleshooting, and fraud detection.
• User Agent (Device Information): To improve compatibility and user experience.

We do not collect sensitive personal information unless explicitly required for the Service.

2. How We Use Your Information

• Account Management: To create and authenticate your account.
• Service Improvement: To optimize the performance and user experience of the Service.
• Security: To protect against fraud, abuse, and unauthorized access.
• Legal Compliance: To comply with applicable laws and regulations.

3. Data Sharing

We do not sell your personal information to third parties. However, we may share your data with trusted service providers as follows:

• Google Cloud: To securely store and process your information in the United States. Google Cloud is a GDPR-compliant data processor, and data transfers are safeguarded by Standard Contractual Clauses (SCCs).
• Stripe: To process payments securely. Stripe is a PCI-DSS compliant payment processor.

4. International Data Transfers

Your personal information may be transferred to and processed in the United States, where our servers are located. To ensure compliance with GDPR, we have executed Standard Contractual Clauses (SCCs) with our service providers to safeguard your data during cross-border transfers.

5. Your Rights

5.1 GDPR Rights (EU/EEA Residents)

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request corrections to inaccurate or incomplete data.
• Right to Deletion: You can request the deletion of your personal data.
• Right to Restriction: You can request the restriction of certain processing activities.
• Right to Data Portability: You can request to receive your personal data in a structured, machine-readable format.
• Right to Object: You can object to processing based on legitimate interests.

To exercise your rights, contact us at [email protected].

5.2 CCPA Rights (California Residents)

• Right to Know: You can request details about the personal data we collect and share.
• Right to Delete: You can request that we delete your personal information.
• Right to Opt-Out: We do not sell your personal information, but if this changes, you will have the right to opt out.
• Right to Non-Discrimination: Exercising your rights will not affect the quality or availability of the Service.

To submit a request, contact us at [email protected].

6. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy:

• Account-related data: Retained until account deletion is requested.
• Security logs: Retained for 30-90 days for troubleshooting and fraud detection.
• Payment data: Retained as required by tax and accounting regulations.

7. Security Measures

We implement reasonable security measures to protect your personal information:

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest (AES-256).
• Access Controls: We restrict access to personal data to authorized personnel only.
• Monitoring: We use logging and monitoring tools to detect and respond to unauthorized access.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Cookies, Session Tokens, and Tracking

We use session tokens and cookies to enhance the functionality of our Service. These include:

• Session Cookies: These are strictly necessary cookies used to authenticate users, maintain secure sessions, and provide access to the Service. These cookies do not collect personal data for analytics or advertising purposes and are required for the operation of the platform.
• Plausible Analytics: We use Plausible Analytics, a privacy-focused tool that does not use cookies or collect personal data.

You can configure your browser to block or delete cookies; however, this may prevent you from accessing certain features of the Service.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting. If there are material changes to this policy, we will notify you via email and/or an in-app notification.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Email: [email protected]

Mailing Address: Codedge LLC, 17250 Dallas Pkwy, Dallas, TX 75248